- ALL ORDERS BILLING AND SHIPPING ADDRESS MUST MATCH
- All orders require a signature upon delivery. This ensures your order is delivered to you, and that it is not lost or stolen.
- WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES! Please keep this in mind when ordering! If an order is lost or stolen, please contact USPS or send us an email and we will file a claim on your behalf.
- All orders are processed and ship during business days only.
- Please allow 2 - 5 business days for an order to ship after processing.
- Order processing takes 3 days.
- Please note that weekends and holidays do not count as business days or order processing days.
YES! We offer refunds and exchanges on our products within 5 business days of purchase on UNOPENED items. Simply email: firstname.lastname@example.org, to get this process started.
Refunds will show back on the original card paid within up to 7 business days. For additional information on refunds, you may read here.
We also offer a 15 business day guarantee on all of our hair for quality. If for any reason you have an issue with any of our products, that have NOT been chemically changed, we will issue an exchange or Edgy Tresses gift card. We do not guarantee products that have been bleached, dyed, or permed in any forms.